General Terms and Conditions
General Terms and Conditions
The following definitions apply to these general terms and conditions of sale (“terms and
Nsecure: the private limited liability company Nsecure BV, registered in Barendrecht.
client: any person to whom Nsecure makes or has made an offer to conclude an
agreement and/or any person with whom Nsecure concludes or has concluded
person: natural or legal person or unincorporated company.
parties: Nsecure and the client.
agreement: any agreement between parties covering the supply of products and/or services
and/or software by Nsecure to the client and/or any other performance
undertaken by Nsecure on behalf of the client, any amendment or addition to
this agreement, and all factual and legal acts carried out in preparation and
execution of this agreement, including offers made by Nsecure.
2.1 These terms and conditions apply to all agreements.
2.2 The applicability of any terms and conditions that the client may refer to in any way, or
that may be included in any correspondence issued by the client, in any form
whatsoever, is explicitly rejected.
2.3 Stipulations that deviate from these terms and conditions and/or the agreement are
only binding if recorded in writing and signed by the parties, and only apply to the case
concerned. The client is not permitted to derive any rights in respect of future
agreements from any deviating stipulations as here intended.
2.4 All stipulations of these terms and conditions are made not only on behalf of Nsecure,
but also on behalf of its directors and shareholders, all persons employed by Nsecure,
all persons engaged by Nsecure for the implementation of an agreement, and all
persons for whose actions or negligence Nsecure may be held liable.
2.5 If Nsecure does not require strict adherence to these terms and conditions at any time,
this does not affect the entitlement of Nsecure to require strict adherence to these
terms and conditions in future situations, whether or not of a similar nature.
2.6 Nsecure is entitled to engage third parties to implement the agreement at any time.
2.7 If Nsecure concludes an agreement with two or more persons, these persons are at all
times jointly and severally liable for any obligations that the client has a result of the
2.8 If these terms and conditions are prepared in a language other than Dutch, and a
difference of opinion arises about the contents or scope of the terms and conditions,
the Dutch text shall prevail.
2.9 If part of the agreement or these terms and conditions is declared invalid or annullable,
this shall not affect the applicability of the remaining part of the agreement and these
terms and conditions. In accordance with article 3:42 of the Dutch Civil Code, that
which the parties would have agreed had they been aware of the invalidity or
annullability shall then apply in place of the invalid or annullable part.
3. Offers; conclusion and duration of agreement
3.1 All offers made by Nsecure are without obligation. Nsecure reserves the right to
withdraw its offer within 5 days of reception of acceptance. Any acceptance by the
client that deviates from Nsecure’s offer, whether or not in minor respects, shall always
be deemed a rejection of this offer and a new offer from the client. This new offer shall
only result in an agreement if Nsecure confirms this in writing or electronically.
3.2 All numbers and dimensions contained in offers by Nsecure or agreements and in the
annexes are approximate only.
3.3 An agreement becomes effective at the moment that (a) 5 working days have elapsed
since Nsecure received the acceptance by the client and Nsecure has not withdrawn its
offer during this period, or (b) Nsecure has confirmed the agreement in writing or
electronically, or (c) Nsecure commences implementation of the agreement.
3.4 Unless otherwise agreed in writing or unless the nature of the agreement dictates
otherwise, agreements are deemed to be entered into for an indefinite period. The
parties have the right to terminate an agreement for an indefinite period at any time
with a notice period of 3 (three) months. Notice of termination of the agreement must
always be made in writing.
4. Transfer of rights and obligations
4.1 Nsecure is entitled at all times to transfer its rights and obligations arising from the
agreement to third parties.
4.2 The client is not entitled to transfer the rights and obligations arising from the
agreement to third parties without the prior written permission of Nsecure. Such
permission may be subject to conditions.
5. Additional work
5.1 If requested by the client, Nsecure shall implement amendments to the commissioned
work, provided that Nsecure considers the implementation of these amendments to be
feasible. Nsecure may charge an additional fee for such amendments. If the parties are
unable to reach agreement about the additional fee, Nsecure shall not be obliged to
implement the specified amendments.
5.2 Furthermore, Nsecure has the right to charge for additional work required during the
implementation of the activities as a result of incorrect information supplied by the
client about the nature of the agreed supply of products and/or services and/or
software, associated activities, the co-operation to be provided by the client, or the
failure of the client to provide these.
6. Prices and fees
6.1 Unless the parties agree otherwise in writing, prices and fees are specified in Euros,
exclusive of value added tax and other taxes and charges.
6.2 The prices and fees are based on factors affecting the cost price at the time the
agreement is concluded, including but not limited to the costs of materials, licenses,
wages, employer’s liabilities, social security and other working conditions and exchange
rates. If, following the conclusion of the agreement but before the supply of the
products and/or services and/or software, a change arises in these costs that Nsecure
cannot reasonably influence, Nsecure has the right to charge the resulting costs to the
6.3 The prices and fees shall be amended annually from 1 January based on the change in
the price index figure for monthly CAO (Collective Labour Agreement) wages, including
special remuneration for private companies, specifically SBI 27-35
Metal/Electrotechnical industry (2000 = 100), published by Statistics Netherlands
(Centraal Bureau voor de Statistiek, CBS). The amended prices and fees shall be
calculated in accordance with the following formula: the amended prices and fees are
equal to the applicable prices and fees on the date of the change, multiplied by the
index figure for the calendar month four months before the calendar month in which
the prices and fees are amended, divided by the index figure for the calendar month
sixteen months before the calendar month in which the prices and fees are amended.
This amendment shall not take place if it would result in a reduction in the previouslyapplicable prices and fees, without prejudice to the entitlement of Nsecure to apply an
amendment from 1 January of the year following that in which no amendment is made,
and subsequently from 1 January of each year, on the basis of the aforementioned
7.1 Invoices issued by Nsecure must be paid in the manner specified by Nsecure within 30
(thirty) days of the invoice date, or at an earlier or later time as agreed in writing.
Payment must always be made unconditionally, without deduction, retention, offset or
suspension, for any reason whatsoever. The client shall not seize its own assets
(“eigenbeslag” in Dutch law).
7.2 Any complaints related to an invoice issued by Nsecure must be submitted to Nsecure
in writing and accompanied by an explanation within 7 days of the invoice date. If this
does not occur, the client shall be considered to have irrevocably accepted the invoice
7.3 Without a notice of default being required, the client shall be in default if the payment
term is exceeded. If the client is in default in respect of any payment, all claims by
Nsecure against the client are due immediately and in full.
7.4 While in default, the client is liable for default interest of 1% of the outstanding claims
per month or part thereof.
7.5 In case of extrajudicial collection, the client is liable to Nsecure for the actual costs of
collection incurred by Nsecure, in addition to the principle sum and default interest. The
extrajudicial collection costs are at least 15% of the first €5,000 (with a minimum of
€125), 10% of the sum above this up to €10,000, 8% of the sum above this up to
€20,000, 5% of the sum above this up to €60,000 and 3% of the sum above €60,000.
7.6 The judicial costs are not limited to the costs of the proceedings, but are wholly for the
client’s account if the client is found to be wholly or largely at fault.
7.7 Following a request in this regard from Nsecure, the client shall make a full or partial
advance payment, or, at the client’s expense, provide sufficient certainty that the client
is able to fulfil its obligations. Sufficient certainty is understood to include a bank
guarantee payable at the first request of Nsecure, issued by a first-class Dutch bank,
amounting to 110% of the amounts owed by the client (100% of these amounts, with a
supplement of 10% for interest).
7.8 Nsecure is entitled at all times to deduct any amounts owed to Nsecure by the client or
any person affiliated with the client (“the client c.s”) for any reason whatsoever from
any claims that the client c.s. may have against Nsecure or any persons affiliated with
Nsecure (“Nsecure c.s.”). The entitlement to deduction as intended here shall also arise
if payment of the claims is not yet enforceable and the performance for which Nsecure
c.s. has a claim does not cover its debts.
8. Delivery time, delivery
8.1 The delivery times specified by Nsecure are always approximate, and shall never be
deemed to be strict deadlines. Failure to honour these delivery times shall not give rise
to any entitlement to compensation for damages, nor shall the client have the right to
terminate or dissolve the agreement. Nsecure is not bound by any agreement between
the client and suppliers/service providers of Nsecure, including but not limited to
agreements and/or commitments concerning delivery times.
8.2 Unless otherwise agreed in writing, products shall be supplied from Nsecure’s
warehouse (“ex works”, in accordance with the most recent version of the Incoterms).
The risk shall transfer to the client at the moment that Nsecure makes the products in
its warehouse available to the client. Nsecure is entitled, but never obliged, to supply
the products in partial deliveries, and to invoice each part separately. The client is
obliged to collect the products within 5 (five) days of the time at which they are made
available. If the client does not collect the products, or fails to do so in a timely manner,
then the client shall be in default without a notice of default being required, and
Nsecure shall be entitled to dissolve the agreement and to claim damages from the
client, without prejudice to Nsecure’s other rights.
8.3 In situations where Nsecure develops software specially for the client (including
updates), Nsecure shall supply the software in accordance with the specifications
recorded in writing and, if agreed in writing, shall install and implement the software.
8.4 The moment at which the agreed services are delivered in full or, in the case of a
continuing performance agreement in which services are provided on a regular basis,
each moment at which that regular service is complete, shall be deemed to be the
moment of delivery of that service.
9. Retention of title
9.1 Nsecure retains ownership of the products supplied until the price for these is paid in
full. This retention of title also applies to other claims stated in article 3:92 paragraph 2
of the Dutch Civil Code that Nsecure has obtained or will obtain against the client.
9.2 Until such time as ownership of the products has been transferred to the client, the
client is not entitled to pledge or grant any third party rights to the products.
9.3 The client undertakes not to cede or pledge any claims that the client obtains against
its customers without the prior written permission of Nsecure. This prohibition against
ceding or pledging applies in respect of both contract law and property law.
Furthermore, at the first request of Nsecure, the client undertakes to pledge any claims
that the client has against its customers to Nsecure on the basis of article 3:239 of the
Dutch Civil code as an additional security for the performance of its obligations to
Nsecure, of whatever nature.
9.4 If the client fails to fulfil one or more of its obligations, of if Nsecure has reasonable
cause to suspect that the client will fail to do so, Nsecure is entitled to recover (or have
recovered) the products supplied under retention of title, at the client’s expense. The
client shall lend all necessary assistance in this regard. The client waives any rights of
retention in respect of the products, and shall not seize the products. Once the
products have been recovered, the client shall be credited for the market value, which
shall under no circumstances exceed the original price, subject to deduction of the
costs associated with recovering the product and other damage incurred by Nsecure.
10. Conformity, investigation and complaints
10.1 Except to the extent to which the client may claim additional rights in respect of a
factory warranty applying to any supplied products, the following stipulations apply to
conformity, investigation and complaints.
10.2 Nsecure guarantees only that the supplied products are suitable for normal use in
accordance with the product description or instructions on the date of delivery. Nsecure
cannot guarantee that the products are suitable for special use, unless the client
informed Nsecure about the intended special use at the time the agreement was
concluded, and Nsecure has guaranteed in writing that the products are also suitable
for this special use.
10.3 Following delivery of the product, the client is obliged to immediately and carefully
inspect the products, or to have them inspected, to confirm that they comply with the
agreement in all respects.
10.4 Complaints about visible defects must be reported to Nsecure immediately and
confirmed in writing within 24 hours, accompanied by a detailed description of the
nature of the defect. Complaints about non-visible defects must be reported to Nsecure
in writing, accompanied by a detailed description of the nature of the defect, within 2
days of their discovery or the moment at which they could reasonably be expected to
have been discovered, and no later than 3 (three) months following delivery. In the
event that the stated complaint periods are exceeded, the client shall no longer be
entitled to claim that the products do not meet the terms of the agreement.
10.5 Complaints about defects that are minor, customary in the sector or technically
unavoidable are inadmissible. Complaints that are wholly or partly the result of the
following are also inadmissible: careless, incorrect or inexpert use, use other than
normal use, use in violation of the documentation, external causes, alterations and
additions to the products made by or on behalf of the client.
10.6 The client shall provide all co-operation necessary for the investigation of the
complaint. If the client fails to co-operate, or if the investigation is not possible or no
longer possible, the complaint shall be deemed inadmissible.
10.7 If the client’s complaint is admissible, taking into consideration the terms of this article,
Nsecure shall initiate one of the following remedies, following consultation with the
client: supplying missing items, repair of the products, replacement of the products with
other similar, but not necessarily identical products, or alteration of the price. Nsecure
shall have no further obligations or liability. The approval of Nsecure is required for the
complete or partial dissolution of the agreement, including a reduction in the price.
10.8 The client is obliged to take care of the products as a prudent debtor at all times. The
client is not entitled to return the products before Nsecure has agreed to this in writing.
If Nsecure stores the products in the event of a return, this is at the client’s expense
and risk. This storage can at no time be interpreted as an acceptance or approval of
10.9 If the client fails to comply with the rules specified in this article and Nsecure
nevertheless accepts a complaint, Nsecure’s efforts are to be interpreted as goodwill,
without the acceptance of any obligation or liability.
10.10 Any legal action must be taken within 1 year of timely notification of a complaint at the
risk of forfeiting any right to compensation.
11. Suspension, dissolution
11.1 Without prejudice to Nsecure’s statutory rights and/or other rights arising from the
agreement and/or these terms and conditions, Nsecure is authorised to suspend
compliance with its obligations or, without the necessity of notice of default or judicial
intervention, to wholly or partially dissolve the agreement by means of a written
notification if: (a) the client fails to fulfil an obligation arising from the agreement
and/or these terms and conditions, or fails to do so correctly or in a timely manner,
and/or (b) Nsecure has valid grounds to suspect that the client will fail to comply with
one or more of its obligations, and/or (c) the client is declared insolvent, the client’s
insolvency is applied for, the client is (temporarily or permanently) granted a
suspension of payment or if this is requested, statutory debt restructuring is granted or
has been requested in respect of the client, the client’s business is liquidated or the
client’s goods are subject to seizure under foreclosure or seizure before judgement, and
this is not lifted within a month of the date of seizure.
11.2 If the client is in default under the law, the agreement and these terms and conditions
after notice of default has been served, Nsecure shall not proceed to full or partial
dissolution of the agreement in the circumstance described in clause 1 under (a) of this
article unless a written reminder is sent to the client, which shall impose a reasonable
term for compliance, and payment is not made within this term.
11.3 In the event of a full or partial dissolution of the agreement by Nsecure, Nsecure is not
liable for any payment for damages, and all Nsecure’s claims against the client shall be
payable immediately and in full.
12. Confidential information
12.1 The client is aware that the supplied products, services and software contain
confidential information and commercial secrets of Nsecure or its licensors (the
“confidential material”). The client undertakes to maintain the confidentiality of the
confidential material, not to make it known to or available for use by third parties, and
only to use it for the purpose for which it is made available. Third parties also include
all persons working for the client’s organisation who do not of necessity need to use
the products, services and software. Information must always be considered
confidential if Nsecure does not expressly state that this is not the case.
12.2 Following termination of the agreement between the parties, regardless of the reason,
the client is obliged to immediately cease using the confidential material.
13. Co-operation client
13.1 At the first request of Nsecure, the client shall provide all co-operation required or
requested by Nsecure to allow Nsecure to deliver the agreed performance.
13.2 If the use of products, services and/or software supplied by Nsecure requires the use of
third-party software and/or equipment, the client is responsible for the purchase of this
software and/or equipment, whether or not in consultation with Nsecure, unless it is
agreed in writing that Nsecure is responsible for this. Nsecure does not guarantee that
the products, services and/or software supplied by Nsecure are suitable for use in
combination with (versions of) hardware or software other than those specified by
13.3 If information required for the implementation of the agreement is not supplied to
Nsecure, or is not supplied in a timely manner or in accordance with the agreement, or
if the client otherwise fails to comply with its obligations, Nsecure is always entitled to
suspend the implementation of the agreement and is entitled to charge the resulting
costs in line with Nsecure’s regular fees.
14.1 If a maintenance agreement is concluded for the products and/or software supplied by
Nsecure, or if maintenance is included in the usage fee for the software, the client shall
submit a detailed report of any observed defects in the products and/or software to
Nsecure in accordance with the standard Nsecure procedures, which shall be
communicated to the client by Nsecure.
14.2 Nsecure does not guarantee that the software supplied by Nsecure will work without
interruption or defects, or that all defects will be resolved.
14.3 Nsecure may charge its standard fees and any costs incurred by Nsecure for repair in
the event of incorrect use, or inexpert use, or other causes that cannot be attributed to
Nsecure, or if the software or equipment are altered by parties other than Nsecure.
Recovery of corrupted or lost data is not covered by maintenance.
14.4 Once Nsecure has supplied new versions of existing software to the client, all
obligations to maintain prior versions shall expire.
15. Help desk
If it has been agreed in writing that Nsecure is to supply help desk services, Nsecure
shall endeavour to respond to complaints and/or problems submitted by telephone or
e-mail and to support the client in resolving these during office hours (Monday to
Friday from 8.30 a.m. to 5 p.m., except customary Dutch public holidays).
16. Intellectual property rights
16.1 All intellectual property rights to software, websites, data files, equipment or other
materials such as analyses, designs, documentation, reports, quotations and
preparatory materials developed based on the agreement or made available to the
client remain exclusively with Nsecure, its licensors or suppliers.
16.2 If Nsecure is prepared to transfer an intellectual property right, such an obligation may
only be entered into explicitly and in writing. If the parties agree in writing that an
intellectual property right in respect of software, websites, data files, equipment or
other materials developed specifically for the client is to transfer to the client, this does
not affect the entitlement or ability of Nsecure to use components, general principles,
ideas, designs, algorithms, documentation, works, programming languages, protocols,
standards and the like connected to that development for other purposes, without
restriction, and/or to make use of these, either for Nsecure itself of for third parties.
Furthermore, the transfer of an intellectual property right does not affect the
entitlement of Nsecure to carry out development of a similar nature to, or derived from,
that carried out on behalf of the client, either for Nsecure itself or a third party.
16.3 Subject to the condition that the client immediately informs Nsecure of any declaration
of liability against the client or legal action based on the claim that products, services
and/or software supplied by Nsecure violate an intellectual property right valid in the
Netherlands, Nsecure shall (at its discretion) mount a defence and take responsibility
for the ensuing costs. This indemnification is not valid if the client has made changes to
the products, services and/or software supplied by Nsecure, or has had such changes
made, or uses these in a manner other than that specified by Nsecure.
16.4 Without prejudice to the stipulations of article 23 of these terms and conditions,
Nsecure is not liable to the client for (damage arising from) violations of intellectual
property rights, other than in the manner described in this article.
16.5 The client shall indemnify Nsecure against claims by third parties stating that the
presence or use by the client of products (including data and collections) supplied to
the client by Nsecure violate the rights of those third parties. In such an event, the client
shall reimburse Nsecure for all costs arising directly or indirectly as a result of such a
claim, including the costs of legal assistance.
17. Personal data and data processing
17.1 The client guarantees that it has complied with the statutory obligations in respect of
any personal data collected and processed by the client. The client shall indemnify
Nsecure against claims by third parties stating that Nsecure holds, publishes or has
published personal data in an unauthorised manner, and/or otherwise processes or
has processed such data in an unauthorised manner.
17.2 The client is exclusively responsible for any data processed during the use of products,
services and/or software supplied by Nsecure. The client guarantees to Nsecure that
the contents, the use and/or the processing of the data is not unauthorised and does
not violate any rights of a third party. The client shall indemnify Nsecure against any
legal action by third parties, for any reason whatsoever, related to this data or the
implementation of the agreement.
17.3 If Nsecure is obliged to provide a form of information security on the basis of the
agreement, this security shall comply with the specifications for security as agreed
between the parties in writing. Nsecure can under no circumstances guarantee that the
information security will be effective under all circumstances. If the agreement does not
explicitly specify a security measure, the security shall be of such a level that, taking
account of the state of technology, the sensitivity of the data and the costs associated
with providing the security are not unreasonable.
17.4 If use is made of computer, data or telecommunications facilities during the
implementation of the agreement or for other reasons, Nsecure is entitled to assign
access or identification codes to the client. Nsecure is entitled to alter the assigned
access or identification codes. The client shall treat the access and identification codes
confidentially and with care, and shall only make them available to authorised
employees. Nsecure shall under no circumstances be liable for damages or costs
resulting from the use or misuse of the access or identification codes, unless such
misuse is possible as a direct result of intent or deliberate recklessness on the part of
Nsecure or of executives who form part of the management.
18. Software licensing
18.1 Nsecure grants the client a non-exclusive, non-transferable and non-sublicensable
license for the use of software developed by Nsecure or third parties and made
available to the client within the client’s own company or organisation on a single
processing unit, subject to the understanding that, in respect of software developed by
third parties, Nsecure only provides a license for use to the extent that Nsecure is
entitled to issue (sub)licenses for the relevant software. The client shall not make the
software available to third parties and/or allow it to be used without the express
written permission of Nsecure.
18.2 The client shall refrain from taking actions aimed at decompilation, disassembly and/or
“reverse engineering” of any nature whatsoever in respect of the software developed
by Nsecure or third parties. The client is obliged, if the client wishes to integrate
software developed by Nsecure with other software, to request the required
information from Nsecure. Nsecure is prepared to issue such information to the client
under reasonable conditions.
18.3 Unless agreed otherwise in writing and except for the exceptions explicitly stipulated by
law, the client is not entitled to modify the software wholly or in part without the prior
written permission of Nsecure. Nsecure is entitled to withhold permission at any time or
to attach conditions to such permission, including conditions concerning the method
and quality of the modifications desired by the client. The client bears all risks
associated with the modifications made by the client, or by third parties on behalf of
the client, regardless of whether Nsecure has granted permission for these.
18.4 Unless agreed otherwise in writing, the obligation of Nsecure to make the software
available and the client’s license to use the software extend only to the object code of
the software. The client’s license to use the software does not extend to the source
code of the software. The source code of the software and the technical documentation
created during the development of the software shall under no circumstances be made
available to the client, even if the client is prepared to pay financial compensation for
this. Unless otherwise agreed in writing, Nsecure’s obligations do not extend to
maintaining the software and/or providing support to users of the software.
18.5 The client shall under no circumstances remove (or have removed) or subvert (or have
subverted) functions intended to secure the software.
18.6 Unless otherwise agreed in writing, the client may only use the software in and for the
client’s own business or organisation, and only for the intended purpose. Unless
otherwise agreed in writing, the client shall not use the software to process data for
third parties, such as “time-sharing”, “application service provision”, “software as a
service” or “outsourcing”.
18.7 The license as described in this article shall cease immediately at the moment that the
client or a third party submits a request for suspension of payment or insolvency in
respect of the client, the client is granted suspension of payment, or the client is
19. Application Service Provision, SaaS and computer service
19.1 If it has been agreed that Nsecure is to provide services in areas such as Application
Service Provision (ASP), Software as a Service (SaaS) and/or computer service, the
following applies in addition to the other conditions.
19.2 Unless otherwise agreed in writing, the client is responsible for the management,
including monitoring of settings, the use of the service and the manner in which the
results of the service are used. The client is also responsible for instructing users and for
the use by users, regardless of whether an employer-employee relationship exists
between the client and those users.
19.3 In the absence of explicit agreements in this regard, the client is responsible for
installing, setting up, parameterising and tuning the required (utility) software, and if
necessary adjusting the associated equipment, other (utility) software and user
environment to achieve the interoperability desired by the client.
19.4 The client is obliged to treat the login details provided by Nsecure to obtain access to
the portal with care. The login details are not transferable, and must not be used
outside the client’s organisation. The client is obliged to treat the login details as strictly
confidential, and must store them in a safe place. The client is liable for all use that is
made of the client’s login details.
19.5 Nsecure is entitled to block the client’s login details if Nsecure believes this to be
necessary, for example for security reasons, or as a result of unauthorised use,
(suspected) fraud or if the client fails to comply with its payment obligations or other
20. Hosting computer capacity and data lines
20.1 If it has been agreed that Nsecure is to supply services in the area of hosting computer
capacity and data lines, the following applies in addition to the other conditions.
20.2 The client is prohibited from using the hosting service and data lines for the storage of
files that violate relevant legislation and regulations, or that violate the rights/copyright
of third parties. The client is obliged to use the hosting service and data lines in a
normal manner, which is understood to mean that activities such spamming, e-mail
defamation and hacking (and other comparable actions) are not permitted, nor the
processing, storage, use or transmission of offensive material, (child) pornography, or
insulting, libellous, defamatory, inflammatory, violent and/or racist material.
20.3 Nsecure shall make reasonable efforts to make the data lines and computer capacity
agreed with the client available to the client. Nsecure gives no guarantee as to the
timeliness, availability and/or accessibility of the data lines.
21. Force majeure
21.1 Force majeure (“non-attributable shortcomings”) is understood to mean: any
circumstances not subjectively attributable to Nsecure that make it impossible or
impractical for Nsecure to comply with its obligations in full or in part, including – but
expressly not limited to – force majeure and/or malpractice (“attributable
shortcomings”) and/or unauthorised actions of third parties connected with the
implementation of the agreement, illness of staff, strikes, fire, theft, prohibitions on
import/export/transit, transport problems, computer defects and defects in
(communication) networks, abnormal weather conditions, frost, storm damage and
other damage caused by natural forces, nuclear disasters, war and/or the threat of
21.2 In the event of force majeure, Nsecure is entitled to suspend compliance with its
obligations in full or in part, and the client shall not be entitled to demand compliance
or payment of damages.
21.3 If the force majeure period lasts longer than 3 (months), either of the parties shall be
entitled to dissolve the agreement in full or in part without being liable for the payment
of damages, on the understanding that if Nsecure has partly complied with its
obligations before or after the occurrence of the force majeure, Nsecure is always
entitled to a proportional share of the price and/or fee.
21.4 Nsecure is also entitled to invoke force majeure if this arises after Nsecure should have
complied with its obligations.
22. Liability and indemnification
22.1 Without prejudice to the stipulations in the above article, the following arrangements
apply to the liability of Nsecure for damage suffered by the client and/or third parties
and the indemnification of Nsecure by the client.
22.2 The total liability of Nsecure for any reason is limited to the amount covered by its
liability insurance policy for the incident in question, plus the insurance policy excess
not covered by the insurer under the terms of the policy. If for any reason whatsoever
no sum is paid out pursuant to this insurance, the total liability of Nsecure for any
reason whatsoever for each incident, with a series of related incidents being considered
as a single incident, is limited to the net invoice value of the products, services and/or
software in question, i.e. the prices and fees exclusive of value added tax and other
taxes and charges and exclusive of costs, with a maximum of €100,000 (one hundred
thousand Euros). If the agreement is a continuing performance agreement with a term
of more than 1 year, the above net invoice amount shall be set at the total of the prices
and fees exclusive of value added tax and other taxes and charges and exclusive of
costs for a period of 1 year.
22.3 Nsecure is only liable for payment of damages suffered by persons and to goods
described in the policy terms and conditions of the liability insurance. This means that
Nsecure is not liable for – and the client is obliged to take out insurance against –
indirect damage, consequential damage, trading loss, loss due to business stagnation,
lost profit, missed savings, damage as a result of claims by customers of the client, loss
of clients, reduced goodwill, damage to reputation and damage resulting from
corruption, destruction or loss of data or documents.
22.4 Without prejudice to the stipulations of the previous clauses in this article, Nsecure is
not liable for damage arising due to the use of products, services and software of third
parties, including to the extent that this use is not stipulated to Nsecure by the client,
and Nsecure is furthermore not liable for shortcomings and faults of others that
Nsecure has engaged for the implementation of the agreement, including to the extent
that this engagement has not taken place on the instructions of the client. Under no
circumstances shall Nsecure’s liability exceed that of the stated third parties towards
Nsecure. The client authorises Nsecure to accept any limitations to liability required by
third parties on the client’s behalf.
22.5 Under no circumstances shall Nsecure be liable for damage arising or related to
modifications, activities etc. carried out on products, services and/or software supplied
by Nsecure if these are made or carried out in violation of the agreement and/or these
terms and conditions.
22.6 To the extent that compliance by Nsecure is not permanently impossible, Nsecure is
only liable for an attributable shortcoming in the fulfilment of an obligation if the client
serves Nsecure with a notice of default in writing without delay, including a detailed
description of the nature of the shortcoming and a reasonable term in which to remedy
the shortcoming, and the attributable shortcoming in the fulfilment of Nsecure’s
obligations continues after the expiry of this term.
22.7 The existence of any entitlement to payment for damages is always conditional on the
client reporting this in writing to Nsecure without delay, and at the latest within 14 days
of the client becoming aware of the damage, or the moment at which the client should
reasonably have been aware of the damage.
22.8 Any legal action must be taken within 1 of after timely notification of the damage at
the risk of forfeiting any right to compensation.
22.9 The client is obliged to indemnify Nsecure against any form of liability that third parties
may claim against Nsecure in relation to the products, services and/or software
supplied or to be supplied by Nsecure. The client is obliged to pay the reasonable costs
of defence against claims by third parties against Nsecure.
22.10 Nsecure shall not invoke a limitation to its liability, and the client shall not be obliged to
indemnify Nsecure, to the extent that the damage is the direct result of intent or
deliberate recklessness on the part of Nsecure or of executives who form part of the
22.11 The above stipulation shall not apply if mandatory legal provisions prevent it.
23. Applicable law and competent court
23.1 The legal relationship between the parties is governed by Dutch law.
23.2 Except to the extent that mandatory legal provisions dictate otherwise, all disputes that
may arise between the parties as a result of or in connection with the agreement
and/or these terms and conditions shall be settled in the first instance exclusively by
the District Court of Rotterdam, without prejudice to the entitlement of Nsecure to
present a dispute to any other competent court.
24. Amendments to terms and conditions
Nsecure reserves the right to amend these terms and conditions at any time. Such
amendments shall take effect 3 (three) months following the date of the message in which
Nsecure announces the amendments to the client. The amended terms and conditions shall
apply to agreements between Nsecure and the client concluded after the stated amendments.
Unless otherwise agreed in writing, the new terms and conditions shall also apply to current
agreements, unless the client, within 14 (fourteen) days of the announcement of the proposed
amendments to the terms and conditions, informs Nsecure in writing of the client’s wish to
terminate the relevant agreement, in which case the notice period stated in article 3.4 of these
terms and conditions shall apply. The existing terms and conditions shall continue to apply
during the notice period.